We made it easier to handle multiple chats at the same time,
and still keep an overview of all active chats.
We integrated co-browsing into our live chat. This makes it a easier to understand and help the customer.
Once you are logged into Channel.me, visitors will be invited to chat with you automatically.
Send pre-defined responses to save time and maintain consistency.
Receive a call? Use the Pause function to temporarily stop new chats from coming in per agent.
Use your current reporting system like Google Analytics to see the impact of cobrowsing with live chat.
Some of our great customers