Live Chat Features

We made it easier to handle multiple chats at the same time,
and still keep an overview of all active chats.

 

Co-browsing

We integrated co-browsing into our live chat. This makes it a easier to understand and help the customer.

 

Proactive chat

Once you are logged into Channel.me, visitors will be invited to chat with you automatically.

Quick Responses

Send pre-defined responses to save time and maintain consistency.

 

Pause

Receive a call? Use the Pause function to temporarily stop new chats from coming in per agent.

 

Reports

Use your current reporting system like Google Analytics to see the impact of cobrowsing with live chat.

Some of our great customers

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