In 2014 our customers started to ask if we had a live chat solution. We had decided not to build a live chat solution as there were already 100+ solutions available. We made recommendations and still our customers kept coming back with the request. We asked why?
"We want something simple like your co-browsing solution"
We decided to build live chat together with our customers. The goal was to better match the needs of the contact center agents. Now they can perform the same tasks with fewer steps.
Some of our great customers